Position: Hair Stylist/Colorist
Location: Yerevan, Armenia
DESSANGE STYLIST HAS THE FOLLOWING DUTIES:
- Welcome a client from the moment she steps in, together with the host/ess, and serve her according to the scheduled appointments
- Perform the "client consult" to advise and assist the client, together with the technician, on the choice of style and the technique best suited to her facial shape and coloring
- Perform and implement the DESSANGE cut, styling, and updo services
- Perform rinses and shampoos according to DESSANGE protocols
- Promote and sell the hair products and cosmetics of the different brands represented in the salon, including make-up and care products
- Provide clients with beauty follow-on care by providing tailored advice and offering the products for home use to maintain the technical service applied
- Develop customer loyalty by giving the opportunity to benefit from all the loyalty operations (second appointment card, new client gift, birthday mail, etc.) and preparing the next appointment
- Present the products according to the recommended brand merchandising
- Participate in setting up promotional operations
- Care for your station and workspace according to DESSANGE hygiene, safety, and cleanliness rules
- Support team leaders (stylist and technician)
PROFESSIONAL SKILLS
- Knowing how to perform a tailored client consult
- Knowing how to implement the specific DESSANGE brand shampoo protocols
- Knowing how to perform the massage and implement the DESSANGE hair care and the hair spa treatments
- Knowing how to perform cut styles according to DESSANGE techniques
- Being proficient in styling updo techniques according to DESSANGE protocols
- Knowing how to attach extensions
- Mastering hair-coloring and technical product
application methods
- Mastering highlights and styling
techniques (straightening, permanent wave, etc.)
- Being familiar with and implementing the DESSANGE hygiene, safety, and cleanliness rules
CUSTOMER RELATIONSHIP SKILLS
- Knowing how to listen, analyze, and qualify the client's requests
- Knowing how to rephrase client requests
- Knowing how to advise and listen to the customer at each new appointment
- Knowing how to assist the client and guide her in her desire for change
- Demonstrating excellent interpersonal skills, being smiling, welcoming, and ready to listen
- Being friendly and available
- Knowing how to hold a conversation suited to the profile of each client
- Being adaptable
- Speaking several languages (Armenian, English, Russian, etc.)
BUSINESS SKILLS
- Knowing how to present and sell a product
- Knowing how to make additional sales
- Knowing how to develop customer loyalty
- Being attentive to market trends and constantly developing your knowledge of products and accessories
- Knowing how to welcome clients to the salon in
accordance with DESSANGE customer welcome criteria
(welcome speech, taking a coat, offering coffee, leave-taking)
- Knowing how to greet clients on the telephone in
accordance with DESSANGE customer welcome criteria
(welcome speech, qualifying the request, providing an
answer, full leave-taking)
- Knowing how to make appointments face to face or on
the phone (qualifying the request, rephrasing the
appointment date and time, full leave-taking)
APPEARANCE
Impeccable appearance, being in all circumstances perfectly styled, made up, and dressed in accordance with the requirements of the DESSANGE brand image.
WORKING CLOTHES
- Wear the required white DESSANGE clothing (white T-shirt or polo shirt, white shirt, white trousers)
- Wear closed black shoes with non-skid soles to ensure the hairdresser's safety
- Wear gloves when using products (latex or vinyl talc-free disposable gloves)
WORKING TOOLS/EQUIPMENT
- Use DESSANGE branded equipment
- Use DESSANGE partner equipment and products (straightening, extensions, etc.)
- Maintain the working equipment and the tools
TRAINING
Throughout their path in the DESSANGE network, stylists must keep up and maintain their proficiency levels for this purpose, the stylist requires regular training and must:
WORKING TOOLS/EQUIPMENT TRAINING
- Requires working in pairs and/or together with the technicians
- Requires management
- Autonomous as regards common situations
- Proactive concerning the operating methods
- Requires teamwork
- Showing professional ethics with respect to the customer, the team, and the salon management
- Respecting schedules and being punctual as regards working hours
- Follow "activity" training courses at the DESSANGE Training Centre
- Follow training modules and courses on the DESSANGE "Learning Lounge"
- Follow "product" training in order to be able to recommend and sell the products distributed in the salon
- Be attentive to trends in the market and his competitors
HIERARCHY / AUTONOMY / RESPONSIBILITY
- Requires working in pairs and/or together with the technicians
- Requires management
- Autonomous as regards common situations
- Proactive concerning the operating methods
- Requires teamwork
- Showing professional ethics with respect to the customer, the team, and the salon management
- Respecting schedules and being punctual as regards working hours
